🚖 Terms & Conditions
Welcome to ANU TRAVELS. By using our website or mobile app to book a cab, you agree to the following terms and conditions:
1. Service Use
- Our platform allows users to book cabs for local, outstation, and airport transfers.
- Bookings are subject to vehicle availability and confirmation.
2. Booking & Payments
- Advance payment may be required to confirm your booking.
- Fare estimates may vary based on distance, route, waiting time, and traffic conditions.
- Toll, parking, and state taxes (if applicable) are extra and payable by the user.
3. User Responsibilities
- Users must provide accurate pickup and drop-off information.
- The user must not engage in any illegal, unsafe, or disruptive behavior during the ride.
- Any damage caused to the cab by the user will be chargeable.
4. Driver Conduct
- Drivers are expected to behave professionally and adhere to traffic rules.
- In case of any complaint regarding the driver or ride, please contact our support team.
5. Limitation of Liability
- ANU TRAVELS is not liable for delays due to traffic, breakdowns, weather, or unforeseen incidents.
- We are not responsible for items lost in the cab after the ride is completed.
🔐 Privacy Policy
At ANU TRAVELS, we are committed to protecting your personal data and privacy.
1. Information We Collect
- Name, contact number, email, and address
- Location data for pickup and drop-off
- Payment details (handled securely via third-party gateways)
2. How We Use Your Information
- To process cab bookings and send updates
- To improve our service quality and user experience
- To respond to support or feedback requests
3. Data Sharing
- We do not sell or rent your data.
- Your information may be shared with drivers and payment processors only as needed to fulfill your booking.
4. Data Security
- We use secure systems and encryption to protect your data from unauthorized access.
5. Your Rights
- You can request access, correction, or deletion of your personal information by contacting us.
💳 Refund & Cancellation Policy
We strive to offer flexible cancellation and refund terms for our customers.
1. Cancellation by Customer
- More than 2 hours before scheduled pickup: Full refund
- Less than 2 hours before pickup: 50% cancellation fee may apply
- After the cab has been dispatched: No refund
2. Cancellation by ANU TRAVELS
- If a cab is unavailable due to unforeseen circumstances, we will notify you immediately and issue a full refund if payment was made in advance.
3. No-Show Policy
- If the customer is unreachable or absent at the pickup location, it will be treated as a no-show and no refund will be issued.
4. Refund Process
- If any refunds approved it will be processed and credited to the original payment method within 7–10 business days.